We ship orders with a trusted courier service. Shipping is free for eligible orders, and any shipping information will always be clearly displayed at checkout before payment is completed.
Order processing and delivery usually take approximately 4–5 working days, depending on the destination area and courier availability. Delivery times may vary during peak seasons, holidays, or due to circumstances beyond our control.
Once your order has been shipped, you will receive a confirmation email with a tracking link. We recommend checking the tracking information regularly to follow the delivery status of your package.
If the courier provides delivery management options, you may be able to change the delivery address or choose a pick-up point according to the courier’s available services in your area.
RETURN POLICY
We want you to be fully satisfied with your purchase. If you are not satisfied with your order, you may request a return within 14 working days from the date you receive the items.
To be eligible for a return, the item must be:
• Unused and unworn
• In its original condition
• Clean and undamaged
• Returned with the original packaging, tags, accessories, and any included documents
• Returned together with the original order information or proof of purchase
Items that are damaged, used, worn, incomplete, stained, soiled, or returned without original packaging may not be eligible for a refund.
HOW TO REQUEST A RETURN
To request a return, please contact us by email:
Email: RobYamamoto788@gmail.com
When contacting us, please include the following information:
• Your order number
• The email address used to place the order
• Your full name
• The item you wish to return
• The reason for the return
• Photos of the product and packaging, if necessary
After we receive your request, our customer service team will review it and reply with return instructions as soon as possible.
RETURN SHIPPING
Returns are free of charge for eligible orders.
Once your return request is approved, we will provide you with the necessary return instructions. If a return label is required, we will send it to you by email.
Please make sure the package is securely packed before shipping it back. We recommend keeping the shipping receipt or tracking number until the return has been received and processed.
REFUND POLICY
All eligible refunds are free of charge. We do not charge any refund handling fee or return processing fee.
Once we receive and inspect your returned item, we will notify you by email regarding the approval status of your refund.
If the return is approved, the refund will be processed to your original payment method. Depending on your bank, card provider, or payment service, it may take several business days for the refund to appear in your account.
The refund will include the eligible amount paid for the returned item. No additional refund fee will be deducted.
NON-REFUNDABLE CONDITIONS
A refund may be refused or reduced if the returned item:
• Has been worn or used
• Is damaged due to customer handling
• Is dirty, stained, or soiled
• Is missing original packaging, labels, accessories, or parts
• Is returned after the allowed return period
• Is not returned according to the instructions provided by our customer service team
If the return does not meet our return conditions, we reserve the right to refuse the refund.
EXCHANGES
If you need to change the size, color, or model, please contact us at:
Email: RobYamamoto788@gmail.com
Our customer service team will check product availability and provide further instructions. If the requested replacement item is unavailable, we may offer a refund or an alternative solution.
DAMAGED OR WRONG ITEMS
If you receive a damaged, defective, or incorrect item, please contact us immediately at:
Email: RobYamamoto788@gmail.com
Please include your order number and clear photos of the product, packaging, and shipping label. We will review the issue and provide a suitable solution as quickly as possible.
CONTACT US
For any questions about shipping, returns, refunds, exchanges, or your order status, please contact our customer support team:
Email: RobYamamoto788@gmail.com
We will do our best to respond as soon as possible and provide you with clear assistance.